Will Young, Zappos’ Director of Product takes pride in the fact that his company values customer service. “We don’t discourage calls, we love them”..
For a company that produces iconic brands, it is always tempting to sit back on their laurels and stick to the safe and familiar. Yet by expanding..
How would you like to land 25,000 new customers every week? If that sounds impossible, it’s not. Uber is doing it and its general manager just..
What is the difference between a one-time customer and a loyal customer? The simple answer is that the loyal customer gives you repeat business,..