Customer Relations
Category
4 Secrets from Zappos’ Director of Product, Will Young
Will Young, Zappos’ Director of Product takes pride in the fact that his company values customer service. “We don’t discourage calls, we love them”..
Something to Chew On
For a company that produces iconic brands, it is always tempting to sit back on their laurels and stick to the safe and familiar. Yet by expanding..
The Uber Experience
How would you like to land 25,000 new customers every week? If that sounds impossible, it’s not. Uber is doing it and its general manager just..
Making a Customer Connection
What is the difference between a one-time customer and a loyal customer? The simple answer is that the loyal customer gives you repeat business,..